Fix QuickBooks Bank Error 9999

QuickBooks is widely recognized as a reliable accounting software globally. However, many business owners encounter various error codes when accessing their company files or updating bank information. In this article, we will focus on the “QuickBooks Banking Error 9999,” which arises during the process of updating bank information. Let’s delve into the details and provide all the necessary information related to this specific error code.

What is QuickBooks Bank Error 9999? 

When trying to update bank information, QuickBooks Online users may encounter Intuit QuickBooks Banking Error 9999, known as a script or cross-origin error. This error message, “Error 9999,” appears when your internet connection is blocked or the browser cannot execute a script from a website.

“Error 9999: “Sorry, we can’t update your account. Please try updating again later.”


“Error Code 9999: Can’t update.”

Once you have a comprehensive understanding of error 9999, it’s essential to delve into its underlying root causes.

What Causes QuickBooks Banking Error 9999?

Here are the primary factors contributing to QuickBooks Banking Error 9999. It is essential to examine each one and apply the appropriate solutions accordingly.

  • Corrupted or Incomplete Installation: A corrupted or incomplete installation of the banking software can trigger Error 9999.
  • Poor Internet Connection: A weak or unstable internet connection can lead to this error.
  • Blockage to Bank Access and Intuit Server: If there is a blockage in communication between the bank’s access and the Intuit server, it can result in an error.
  • Browser Cache and Cookies: Accumulated browser cache and cookies can sometimes cause Error 9999 to appear.

How Can I Fix QuickBooks Banking Error 9999? 

QuickBooks Online Error 9999 can be resolved by implementing one of the following solutions. If you are unfamiliar with resolving such technical errors, connect with our professionals for assistance. To fix Error 9999 in QuickBooks, follow these solutions one by one:

Solution 1: Disconnect and Reconnect Your Bank Account

Steps to disconnect your bank account from QBO:

  • On the left side panel, select “Banking.”
  • Click the “Edit” icon next to the bank account you want to disconnect.
  • In the “Account” window, check the “Disconnect this account on the save” box.
  • Finally, click Save > Close.

Steps to reconnecting bank account

  • In the Banking tab, select Add Account.
  • Enter your bank login details and click Continue.
  • Follow the on-screen security verification instructions.
  • Click Securely connect and choose the bank you wish to reconnect.
  • Select your account from the Account Type drop-down list.
  • Click Bank Account or Credit Card Account.
  • If you don’t have an account, click +Add New and tap Connect.

Solution 2: Update Your Bank Account

  • Open QuickBooks Online
  • Click the Banking tab and then select Update.
  • Repeat these steps four times.
  • If you still encounter the same error, proceed to the next solution.

Solution 3: Log in to the Bank Account from the Web Browser

  • Open your preferred web browser and navigate to your banking website.
  • Log in to your account using your administrator credentials.
  • Enter the one-time password (OTP) sent to your email address for verification.
  • After successfully logging in, update the bank feeds within QuickBooks Online (QBO).

Solution 4: Clear Browser’s Cache Files

To resolve QuickBooks error 9999, follow these steps for each browsing website:

For Internet Explorer

  • Simultaneously press and hold the “Ctrl,” “Shift,” and “Delete” keys.
  • On the “Delete Browsing History” page, select the checkbox next to “Temporary Website and Internet Files.”
  • Click the “Delete” button to remove the selected files from your system.

For Google Chrome

  • Open the Chrome settings page by typing “chrome://settings/clearBrowserData” into the address bar and pressing Enter.
  • Select the “Cached images and files” checkbox.
  • Click on the “Clear Data” button

For Firefox

  • Access the browser’s settings by typing “about: preferences#privacy” into the address bar and pressing “Enter.”
  • Locate the “Clear your recent history” option and click on it.
  • In the “Clear recent history” dialog box, make sure that “Cache” is selected, and then click on the “Clear now” button to delete the cached files.

For Safari

  • Navigate to the Develop tab.
  • Select the option for Empty Caches.

Solution 5: Importing Transactions in QBO

If the error code 9999 persists despite trying the previous solutions, you can download the transactions in (.QBO) format and import them into QuickBooks Online.

Here’s a step-by-step guide:

  1. Select the Banking enter and click the “File Uploading” option.
  2. Choose the file you want to upload.
  3. Select your QuickBooks Account and map it to the corresponding Bank fields.
  4. Click “Bank Transactions” to import.
  5. Review the imported transactions for accuracy.

Also Read: QuickBooks Connection Diagnostic Tool


If you have resolved QuickBooks Banking Error 9999 using the steps outlined in the preceding article, and you continue to experience the error upon launching QuickBooks, please contact our team.

We are available 24/7 to provide assistance. Our team of experienced professionals is dedicated to resolving any issues you may encounter and will be happy to assist you.

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