How to Write Off an Invoice in Quickbooks?

Reasons to Write Off An Invoice

There are various reasons why you should write off an invoice in QuickBooks are:

  • Bad debt: A customer’s inability to pay an invoice might sometimes be attributed to uncontrollable financial conditions. Customers who opt not to pay for other reasons do so less frequently. In any scenario, it’s critical to appropriately record a customer’s payment default in your records by writing off the invoice.
  • Underpayment. Perhaps your customer has made a payment on your invoice, but there is still a balance due on it. Usually, this results from a clerical error made by the customer. When there is an underpayment, the amount is often too small—sometimes as little as pennies—to justify contacting the consumer to collect the remaining balance.

How to Write Off an Invoice in QuickBooks Online Accountant?

Handle invoices that you are not able to collect with the Write Off Invoices tool. Zero-out bad invoices are immediately discounted by QuickBooks and posted to your write-off account. Your expense accounts and accounts receivable are balanced as a result.

  1. Begin by going to Accountant Tools and then you have to select Write off invoices.
  2. Then you have to set the Invoice Age, To date, and Balance less than filters.
  3. Now you have to select Find invoices.
  4. You have to review the name in the Customer column.
  5. After that, you have to select the checkboxes for the invoices that you want to write off.
  6. Now you have to select Write off.
  7. You have to select Write off.
  8. You have to select the account that you have to use for bad debt from the account dropdown menu.
  9. Lastly, click on Apply.

Note: In case you are writing off invoices that are dated before your closing date then you don’t have to enter your closing date password.

Also Read: How to Create Invoice in QuickBooks?


Writing off an invoice in QuickBooks is an important task for businesses to manage their accounts receivable accurately and ensure financial records reflect the true state of outstanding debts. In this article we have provided a step-by-step process to write off invoices in QuickBooks, highlighting the importance of creating a bad debt account, recording the write-off properly, and generating accurate financial reports. Implementing these practices helps maintain a healthy financial management system and ensures compliance with accounting principles. If still you are facing issues then you contact the help desk team.

Frequently Asked Questions (FAQs):

Q1. What does it mean to write off an invoice in QuickBooks?

Ans. Writing off an invoice in QuickBooks means that you are acknowledging that a particular invoice will not be paid by the customer and removing it from your accounts receivable. This process helps in accurately reflecting your financial records by accounting for bad debts.

Q2. Why writing off bad debts is important?

Ans. Writing off bad debts is important because it ensures that your financial statements are accurate and do not overstate income. It helps you in maintaining a true picture of your business’s financial health and ensures compliance with accounting standards.

Q3. How to create a bad debt account in QuickBooks?

Ans. To create a bad debt account in QuickBooks :

  1.  You have to go to the “Lists” menu and then you have to select Chart of Accounts.
  2. Then you have to click the “Account” button at the bottom and choose “New.”
  3. Select “Expense” as the account type and then you have to click “Continue.”
  4. Name the account “Bad Debt” or something similar and save it.

Q4. Can I reverse a write-off in QuickBooks if the customer eventually pays?

Ans. Yes, if a customer pays an invoice that was previously written off, you can reverse the write-off by deleting the journal entry that recorded the bad debt expense. 

Q5. Will writing off an invoice affect my financial reports?

Ans. Yes, writing off an invoice will affect your financial reports. The write-off will reduce your accounts receivable and increase your bad debt expense, which will be reflected in your profit and loss statement.

Q6. Is writing off an invoice the same as voiding it?

Ans. No, writing off an invoice acknowledges that the debt was real but uncollectible while voiding an invoice indicates that the invoice was created in error and should not have been recorded in the first place.

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