How to Fix QuickBooks Error TD500?

QuickBooks error TD500 displays an error message stating, “There was a problem with the update”. if you are using a credit card to make a payment using QuickBooks, you may come up with an error known as QuickBooks Error TD500 . You will get this issue because you have installed more than one version of QuickBooks Desktop. To resolve this issue we can cover this error, reasons, and troubleshoot this error. Hope you will find this post useful. For more assistance, you can contact our QuickBooks Certified expert team at +1-800-983-3079.

Overview of QuickBooks Error TD500

When QuickBooks error TD500 occurs, the message “There was an issue with the update” displays on the screen. It will be difficult for users to resolve this issue. When you use QBs to make credit card payments, this problem occurs. You could encounter this problem if the PC has various versions of QuickBooks Desktop installed.

Reason Behind QuickBooks Error TD500

When you have QuickBooks Error TD500, there aren’t many reasons we can list, but these are the major ones:

  • Incorrect installation of QuickBooks software.
  • You are using an outdated version of QuickBooks.
  • You have many QB desktop installations.
  • You are being blocked by a firewall or antivirus.
  • There will be an error message displayed in the window.

You have to make sure that your QuickBooks is updated with the latest version before looking for the methods mentioned below: 

  • Begin by going to the QuickBooks desktop and then choose Update QuickBooks Desktop from the Help option.
  • Choose Get Updates after tapping on Update Now.
  • Then you have to wait till it gets completed and then click on Close.

Steps for Troubleshooting QuickBooks Desktop Error TD500

Step 1: Upgrade your Versions of QBs

The version you are using must be known, and pressing F2 will bring up that information. You have to make sure that you close them in case you are using two versions. To find out which version of QBs you are using, follow the below steps:

  • Select the Windows Start icon.
  • The QBs folder can then be viewed by selecting the letter Q and clicking the arrow.
  • Then it will show the list of all versions and then you can find yours.

Step 2: ‘Uninstall QuickBooks 2016 & Install the Repair File’

If you are not using QuickBooks 2016 then only you can select this option. Keep in mind that uninstalling Quickbooks does not delete the company data file:

  • Press and hold F2 in QuickBooks to see the version of QB you are using.
  • After that close your QuickBooks.
  • All the versions must be closed. If more than one exists.
  • Then you need to select the Windows start icon to find “Control Patel” and open it.
  • Select Programs & Features from the Control Panel.
  • Click on Uninstall after selecting QuickBooks Desktop 2016/QuickBooks Enterprise 16.0.
  • After it gets uninstalled. The QuickBooks TD500 Error Repair File must be downloaded.
  • You just need to open the downloaded zip folder.
  • Click QuickBooks_fix_tdtool.bat, then select Run as Administrator from the menu.
  • You must open the version where the problem is occurring.
  • Finally, you can complete your payment and then you can check whether the issue is resolved or not.

Method 3: Install the Repair File

You then need to install your repair file and make sure you have the updated version of QuickBooks. There are the steps that you have to follow:

  • After you have made the update. It is required to install your repair file and then keep it where you can easily find it.
  • Then, you have to unzip the file and then you have to click on QuickBooks_fix_tdtool.bat and now you have to choose Run as Administrator.
  • Now you have to open the QuickBooks version that will include the error when it has finished running. Follow all the directions that are given.
  • You can now complete your payment. 

Also Read: QuickBooks Connection Diagnostic Tool


The most common cause of QuickBooks Desktop Error TD500 is trying to process a credit card using QBs. Hopefully, the above-mentioned steps will be highly helpful in fixing this problem. However, if the error still bothers you, don’t hesitate to call us. Our team of professionals works nonstop to deliver the greatest support.

Frequently Asked Questions (FAQs):

Q 1. What is QuickBooks Error TD500?

Ans. QuickBooks Error TD500 occurs when there is an issue processing payments through the QuickBooks Desktop Payment Solution. This error mainly happens due to misconfigured settings or damaged installation files.

Q 2. What causes QuickBooks Error TD500?

Ans. Common causes of QuickBooks Error TD500 include:

  • Incorrect or incomplete installation of QuickBooks Desktop.
  • Corrupted or missing QuickBooks files.
  • Issues with the Payment Solution configuration.
  • Conflicts with other software or applications.

Q 3. How can I identify QuickBooks Error TD500?

Ans. You may encounter QuickBooks Error TD500 if you receive a specific error message indicating a problem with the payment processing or if the payment processing stops unexpectedly during a transaction.

Q 4. What should I do if the error persists after following all troubleshooting steps?

Ans. If QuickBooks Error TD500 persists, you should:

  1. Contact QuickBooks Support for specialized assistance.
  2. Consider consulting with a certified ProQBAdvisor for proper troubleshooting.
  3. Explore QuickBooks Community forums for additional insights and potential solutions shared by other users.

Q 5. Can third-party applications cause QuickBooks Desktop Error TD500?

Ans. Yes, third-party applications can conflict with QuickBooks and cause Error TD500. Antivirus software, firewalls, and other security applications may interfere with QuickBooks payment processing. Temporarily disabling such applications can help determine if they are causing the issue.

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