Fix QuickBooks Frozen on Remote Desktop

You frequently need to access QuickBooks on a remote desktop or cloud, even though QuickBooks Desktop functions fairly well on a local device.
When used remotely, QuickBooks frozen on remote desktop some examples include:

  • When you access QuickBooks from your workstations while hosting it in multi-user mode on a computer.
  • While using cloud hosting for QuickBooks.
  • When using the Microsoft Remote Desktop app or Windows’ built-in feature, you can virtually access a computer running QuickBooks Desktop.

    QuickBooks often gets stuck on remote desktops because of a connectivity problem or a missing Microsoft component. This blog post will discuss the steps to take for troubleshooting QuickBooks frozen on a remote desktop connection. 

QuickBooks Frozen on Remote Desktop Connection

With your computer running QuickBooks Desktop, you can establish a remote desktop connection. You could connect via remote desktop to work from another computer, or a tech support agent or QuickBooks Advisor could log in remotely to use QuickBooks Desktop.
There are now two methods available to you for connecting to your other computer via remote desktop. The built-in Remote Desktop Protocol (RDP) feature of Microsoft or a third-party program like Any Desk can be used to remotely access another computer.

On the other hand, QuickBooks frequently freezes on the remote desktop or responds slowly.

Troubleshooting of QuickBooks Frozen on Remote Desktop Connection

Let us look at what you should do if QuickBooks freezes while you are using Microsoft Remote Desktop Connection.
Follow these steps for troubleshooting, and don’t hesitate to contact us with any questions.

Downloading and installing Windows update

  • By using the Microsoft components on the client computer and the server where QuickBooks Desktop is hosted allows you to establish a remote desktop connection. Consequently, we have to make sure the system is running the most recent Microsoft component.
    Consequently, you ought to download and set up the most recent Windows update on the workstation and PC of your client. Let us examine the process of downloading and installing the most recent Windows updates on your server and the client’s PC.
  • On your computer, click the Settings menu. You can do that by pressing the Start button and selecting the Settings icon. Another option is to simultaneously press the Windows and I buttons.
  • To update Windows or Update and Security, click on it.
  • Press the button labeled “Check for Updates.” Install the downloaded files after downloading them.
  • After downloading all of the updates, restart your computer if necessary to begin the installation process.
    Execute the identical procedure on the workstations and client system. Check to see if QuickBooks freezes when logged in via a remote desktop session.

Running of the command to unfreeze RDP

Use Command Prompt to execute this command to unfreeze QuickBooks if you see that QuickBooks frozen on remote desktop.

  • Press the Start button and input cmd.
  • Press Run as administrator after performing a right-click on the Command Prompt.
  • Fill in the Command Prompt with the following command:
    HKLM\software\policies\microsoft\windows nt\Terminal Services\Client” /v fClientDisableUDP /d 1 /t REG_DWORD is added automatically.
  • Type Enter.
  • If QuickBooks Desktop is still freezing on the remote desktop, try restarting the computer.

Running of the command to unfreeze RDP

In order to unfreeze QuickBooks, if it keeps becoming sluggish or becomes stuck on a remote desktop, use Registry Editor to execute this command.

  • Hit the Windows key plus R.
  • You’ll see the Run dialogue box appear.
  • Input regedit.
  • Click the “Ok” button.
  • Open Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\.Computer\Windows NT\Terminal Services\Client, Microsoft.
  • Select DWORD (32-bit) Value from the list menu by right-clicking on the Client Folder and then selecting New. The right side of the window will now display “New Value #1.”
  • Rename the newly created item to fClientDisableUDP now. Make sure that you have entered the name accurately without any mistake.
  • Double-click the file called fClientDisableUDP that you just generated.
  • As the value data, enter 1.
  • Select Decimal for Base.
  • Finally, press the OK button.
  • Now turn the computer back on.
  • Look for any issues if you try using QuickBooks on a remote desktop.

Also Read: QuickBooks Connection Diagnostic Tool

Running of group policy editor to unfreeze RDP

Try the following command in Group Policy Editor if QuickBooks frozen on remote desktop after completing the previous steps.

  • Hit the Windows key plus R.
  • You’ll see the Run dialogue box appear.
  • MSSC is the type.
  • Click the “OK” button.
  • Navigate to

    Remote Desktop Services > Remote Desktop Connection client under Computer Configuration > Administrative Templates > Windows components.
  • Navigate to Turn Off UDP On Client.
  • Double-tap the client’s UDP off switch.
  • In the upper left corner of the window, select the Enabled option.
  • Finally, press the OK button.

Running of the command in Windows power shell

In case your QuickBooks keeps freezing or becoming stuck while accessed remotely, allow us to execute a Windows PowerShell command on the server desktop.

  • Type PowerShell into the Start menu by clicking on it.
  • Run as administrator can be selected by right-clicking on Windows PowerShell.
  • In Powershell, copy and paste the following command then press Enter.

    Order Line:

$ID=query session /SERVER:WSMC027|select -skip 1|%{$_.Split(‘ ‘,[System.StringSplitOptions]::RemoveEmptyEntries)}

Disconnect-RDUser -HostServer WSMC027 -UnifiedSessionID $ID[8] -Force

exit 0

  • Restart the computer after finishing.

Running Command Prompt for killing stuck task

A common occurrence is the PC becoming stuck when you leave the remote desktop connection open and the computer goes to sleep. You must end the process and start it again when this occurs.
On the client computer where QuickBooks Desktop is installed, follow these steps.

  • Press the Start button and input cmd.
  • Press Run as administrator after performing a right-click on the Command Prompt.
  • To execute msrdc.exe, type taskkill /f /im and hit Enter.
  • Restart the computer after finishing. 

Launching of Clean Boot

To restart your computer with the fewest drivers and startup apps possible, use clean boot. This will enable you to pinpoint the problem and determine whether a background task is the cause of the issue.

  • Select Start, and then type System Configuration.
  • Open System Configuration by double-clicking on it.
  • Select Services.
  • Navigate and click on the box which is labeledas Hide all Microsoft Services.
  • Choose every service that appears on the list.
  • Click the Restart button.
  • Give the system permission to restart.

Launch QuickBooks Desktop via a remote desktop session and see if any issues arise.

Establish of a reconnection

Most of the time, there might be a connection problem. So, you should see if reconnecting will fix the problem once.

  • To connect to a separate account, use Remote Desktop Connection.
  • Press Ctrl + ALT + Del to send a command to the remote computer now.
  • Press and hold the Task Manager icon.
  • Select Users.
  • Locate the user account with which you are having trouble connecting.
  • Select Connect with a right-click on the username.
  • In order to gain access to the user account, enter the required password. 


The troubleshooting procedures to use when QuickBooks frozen on remote desktop are covered in this guide. On the other hand, we advise you to get in touch with a QB expert if you keep running into similar issues when using QuickBooks remotely. By calling us on our toll-free number, you can speak with our expert and get your issues quickly resolved.

Frequently Asked Questions (FAQs):

Q1. How should I proceed if QuickBooks is not responding?

Ans: Select ‘Installation Issues’ from the menu when you launch ‘QB Tool Hub’. Open the ‘QuickBooks Install Diagnostic Tool’ application. Restart your computer after the utility has finished. Right now, starting the QuickBooks application should go without a hitch.

Q2. When does QuickBooks stop functioning?

Ans: It’s possible that your hard drive has corruption. It’s possible that your QuickBooks Desktop installation or program files are damaged. It’s possible that your Windows Operating system is damaged.

Q3. Why does QuickBooks continue to crash?

Ans: Problems with the computer itself or the way QuickBooks communicates with your system could be the source of these. Always update QuickBooks Desktop to the most recent version when it’s released to guarantee you have all the most recent updates.

Q4. When does QuickBooks crash?

Ans: Examine whether there are any missing or corrupted program files or QBWUSER.INI files. Try reinstalling QuickBooks Desktop and attempting to access it if they are. Reinstalling your operating system might be necessary if the issue continues.

Q5. What’s causing QuickBooks to crash?

Ans: Don’t forget to restart your browser after cleaning the cache. You can delete Intuit-specific cookies if the issue persists even after doing that. This assists in clearing out website preferences that may be causing issues with QuickBooks. Chrome is the recommended browser to use with QuickBooks by default.

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