Fix QuickBooks File Doctor Not Working Error

Intuit QuickBooks, a software solution tailored for small to medium-sized businesses ensures efficient management of inventory, sales, and other key financial aspects. The solution encompasses features such as merchant services, product and supplies procurement, training solutions, marketing tools, and more. Every feature is specifically designed to meet the unique needs of different industries. This software solution allows businesses to manage customer data, monitor expenses, track changes to work orders and job status, create invoices and reports, and perform other essential tasks. QuickBooks offers a diverse range of capabilities, streamlining various aspects of business operations.

On occasion, QuickBooks users may encounter frustrating errors that hinder their ability to operate the software smoothly. In such scenarios, Intuit’s QuickBooks File Doctor application serves as a potential solution. However, even this utility can occasionally encounter issues, such as the ‘QuickBooksFile Doctor not working’ error. It is important to understand the causes of this error and explore potential solutions to address it effectively.

What do you Understand About the “QuickBooks File Doctor Not Working” Error?

The QuickBooks File Doctor software, an Intuit product, assists in the repair of errors and minor glitches within the QuickBooks application. It incorporates various versions of QuickBooks, including QuickBooks 2014 R4 and newer releases. However, some users have experienced issues with the QuickBooks File Doctor not working properly, such as freezing, crashing, or displaying an exception. In these instances, the application may generate an error message indicating that the QuickBooks File Doctor has stopped working.

What are the Reasons Behind QuickBooks File Doctor Won’t Open Error?

  1. Attempting to access incorporated files.
  2. Unsuccessful file restoration.
  3. Updating files.
  4. Encountering the error when converting an old version of company files over a network.
  5. Missing out on a few QuickBooks files during installation.
  6. The files are damaged, misplaced, or corrupted.

Solutions to Resolve QuickBooks File Doctor Not Working Error

Solution 1: Launch QuickBooks file doctor manually

Occasionally, the problem could be solely attributed to a fault within the launch command’s receiving end. Consequently, it is advisable to manually launch the application as outlined below:

  1. Initiate the application and be patient until the system displays the “No Company Open” screen.
  2. Proceed to the “File” menu, select “Utilities,” and then click on “Repair File and Network Problems.”
  3. In the ensuing dialog box, proceed to click on the “OK” button. Subsequently, the QuickBooks file doctor will restart the application while assuming administrator privileges.
  4. In the subsequent dialog box, click on the “Yes” button.
  5. To open the QuickBooks file doctor application, click on the wrench icon and subsequently click on the “Continue” button.
  6. Provide your user credentials to successfully log into your file. The QuickBooks file doctor will then commence the process of repairing your file.
  7. From the available Advanced Settings options, select the “File Diagnosis Only” option.
  8. Proceed to click on the “Next” button.
  9. After the system prompts, open your file and be on the lookout for any issues or Repairs Needed.

Solution 2: Restore the backup of the corrupted QBW file

  1. Backup Damaged Files:
    • Create a backup of the damaged QuickBooks files to have a saved copy for replacement.
  2. Open QuickBooks and Navigate to Restore Option:
    • Open QuickBooks, go to the “File” option, and select “Open or Restore Company.”
  3. Select Restore Backup Copy:
    • Click on “Open or Restore a Backup Copy” and then click “Next.”
  4. Choose Local Backup:
    • Select the “Local Backup” option and click “Next.”
  5. Browse and Select Backup File:
    • Use the drop-down menu to locate and select the backup file location.
  6. Select File with .QBB Extension:
    • Choose the file with a “.QBB extension,” click “Open,” and then click “Next.”
  7. Select Restore Location:
    • Choose the location where you want to restore the files from the “Save In” drop-down menu.
  8. Enter File Name and Format:
    • Enter a name for the file in the name field. A “Save as” field will automatically appear with the “*.QBW” file format.
  9. Restore Files:
    • Click the “Save” button to complete the restoration process.

Additional Note:

If the above steps do not resolve the QuickBooks File Doctor not working issue, consider using the “Auto Data Recovery” option for file recovery.

Solution 3: Use Auto Data Recovery

The ADR (Auto Data Recovery) feature within QuickBooks automatically scrutinizes QuickBooks files within hours of their generation. When a file functions error-free, an automatic backup is stored in the Auto Data Recovery folder. This backup is retained for either 12 or 24 hours, or until the QuickBooks program is closed.

If an issue persists, you can utilize this feature to recover files and restore them to a state when they were free of errors.

Solution 4: Turn off hosting mode and configure antivirus software

To ensure QuickBooks File Doctor runs smoothly on your system, you must disable hosting mode and adjust your firewall settings to allow remote connections. If you’re using McAfee antivirus, follow these steps:

  1. Open McAfee and select “Web & Email Protection.”
  2. Go to “Firewall,” click on “Ports and System Services,” then click “Add.”
  3. Enter “eMule” as the service name. In “Local TCP/IP ports,” enter the TCP data for your QuickBooks application.
  4. In “Local UDP Port,” enter the UDP data for your QuickBooks application.
  5. Under “Open ports too,” select “All PCs.”
  6. Click “Save” and restart your system.

If you still encounter the QuickBooks File Doctor not working error after configuring your antivirus software, contact customer assistance for further assistance. They can provide a comprehensive solution to resolve the issue.

Also Read: QuickBooks Connection Diagnostic Tool


The QuickBooks Repair software, mentioned earlier, often resolves severe or critical QuickBooks errors. However, the likelihood of an error occurring is influenced by the file sizes on the network. When the file size is high, chances are that the software may crash or freeze, but this can be easily addressed by following the solutions provided above. If none of these solutions prove effective, you should reach out to Intuit-certified professional assistance. Be prepared to provide relevant details such as your product version and a clear description of the issue you are encountering to fix QuickBooks File Doctor not working properly.

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