QuickBooks Error 15103 is a common issue that occurs when updating QuickBooks or its related components. This error belongs to the 15000 series of QuickBooks errors and arises due to problems such as a damaged .Net Framework, corrupted update files, or incorrect permissions for QuickBooks company files. Users may see an error message stating, “The update program is damaged or cannot be opened.” This article provides clear and detailed steps to troubleshoot and resolve QuickBooks Error 15103 effectively.
What leads to QuickBooks error code 15103?
Due to the following factors this error can be seen:
- The shared download drive isn’t mapped correctly.
- Missing files or components needed for payroll updates.
- Damaged Windows files.
- Firewall settings blocking payroll updates in QuickBooks Desktop.
- The QuickBooks File Copy Service being disabled.
- Issues with verifying digital signatures.
These factors can all prevent QuickBooks updates from functioning properly.
Steps to Fix QuickBooks Error 15103
Follow the below steps to fix QuickBooks error 15103:
Step 1: Clean install Quickooks
- Begin by uninstalling the QuickBooks Desktop.
- Then, download and start the QuickBooks Clean Install Tool.
- Now manually rename the QuickBooks Desktop installation folder.
- Install QuickBooks Desktop again.
- Lastly, check whether the QuickBooks update error 15103 is still there or not.
Step 2: Install digital signature certificate
- To begin, open a window and look for QBW32.exe, which is located in C:\Program File\Intuit\ QuickBooks. And find the QBW32.exe window.
- Click the More Results button in the window search, if QBW32.exe does not appear in the initial search.
- On the following screen, click the computer icon.
- Now, in the search results, locate QBW32.exe, type of application.
- In this stage, click on QBW32.exe and then select Properties.
- Now, go to the Digital Signature page and check whether or not Intuit Inc. is in the signature list.
- The user should navigate to the Details tab.
- In the digital signature, the Detail pane selects the View Certificate option.
- Now, in the Certificate window, click Install Certificate.
- The user should now tap the Next button until the Finish tab opens, after which they should hit Finish.
- After that, restart your computer system.
- When the restart is complete, open QuickBooks Desktop.
- The final step is to download the update again.
Step 3: Edit internet explorer settings
- Open your Internet Explorer.
- Then click on the gear icon and then select the Internet option.
- Go to the security tab, then go to trusted sites then click on site.
- Now you have to add the following website.
- Type *.quickbooks.com or *.intuit.com for the US version of QuickBooks.
- Type *.quickbooks.ca or *.intuit.ca for the Canadian version of QuickBooks:-.
- Now click on the Close button.
- After that click on Apply option and then you have to click on OK.
- Lastly, by verifying end of the process whether the QuickBooks error 15102 continues.
Step 4: Configure antivirus defender
- To check that the QuickBooks files are saved and secure the user should setup firewall anti-virus defender.
- When you will try to download updates and reinstall any version it will damage QuickBooks files if the firewall is not fixed.
Step 5: Verify internet and settings of QuickBooks
- Make sure that the QuickBooks files have internet access for incoming and outgoing, and configure your firewall and antivirus.
- If a user encounters issues downloading an update in QuickBooks, and the firewall is not associated with the application, it could be due to a 15xxx series error.
Step 6: Download the update in safe mode
- Open your system in safe mode.
- Then download the update.
- In normal mode restart the system.
- Again download the update and check whether it continues or not.
Step 7: Go for normal startup mode
- By clicking on Windows+R together open the run window.
- In the Run box the user will have to enter in MSCONFID and click on OK.
- Then click on the Normal startup.
- Click on the apply button and then click on the OK tab.
- Lastly, restart your system.
Step 8: Use Quick Fix My program
- Download the QuickBooks tool hub.
- Then the program is installed completely on your computer.
- Go to the Program Problems tab and click on the Quick Fix my Program.
- It will take some time to start.
- Lastly, again open the QuickBooks Desktop.
Step 9: Rename the downloadqbxx folder
- Open the folder where the QuickBooks update files are saved.
- Then search the downloadqbxx folder.
- XX denotes the version number of QuickBooks Desktop.
- Now right-click on the folder and then select rename.
- Then you have to add the old to the end of the folder name and then click on Enter.
- Lastly, update the QuickBooks desktop again.
Step 10: Start the reboot.bat file
- Close the QuickBooks desktop.
- Then right-click the QuickBooks icon and choose the properties tab.
- Go to the open file location, and then at the top right search bar you have to type in reboot/reboot.bat.
- Now select run as admin and then click on yes.
- Then you have to apply the changes, reboot the system, and then again open QuickBooks.
- If you agree to install the updates on the system then click on update.
Conclusion!
Finally, we hope that this article has been helpful in fixing QuickBooks Error Code 15103. There may be circumstances in which complications arise while dealing with the same. If you are also in a similar position, please call our professional for immediate assistance. We will guide you till the problem is resolved.
Frequently Asked Questions:
Q1. How can I reset the QuickBooks desktop update?
Ans. To reset the QuickBooks desktop update follow the below steps:
- Open QuickBooks Desktop.
- Go to Help, then Update QuickBooks Desktop.
- Select Update Now.
- Choose the Reset Update checkbox.
Q2. Can antivirus software cause QuickBooks Error 15103?
Yes, antivirus or firewall settings can sometimes block QuickBooks updates, causing Error 15103. Temporarily disable your antivirus or configure it to allow QuickBooks updates.
Q3. Is QuickBooks Tool Hub free to use?
Yes, the QuickBooks Tool Hub is a free diagnostic tool provided by Intuit to resolve common QuickBooks errors, including Error 15103.
